Question 1

What can I keep in the Heirhold vault?

Accepted Answer

Members can keep supported family records and supported document and image files in the Heirhold family records vault.

Question 2

How are files handled in the vault?

Accepted Answer

Files are encrypted in your browser before they leave your device and before they are stored. The vault also applies an application encryption layer before persistent storage.

Question 3

What is the vault passphrase?

Accepted Answer

Your vault passphrase is separate from your account password. It remains in memory only and cannot be recovered by Heirhold. If you lose it, encrypted records cannot be decrypted.

Question 4

What Heirhold plans are available?

Accepted Answer

Approved plan details are not currently available. The comparison page does not list approved plan names, inclusions, prices, or fulfillment terms.

Question 5

Does choosing a plan preference confirm payment or paid access?

Accepted Answer

No. Choosing a plan preference saves a preference to your account; it does not confirm payment or grant paid access.

Question 6

What service-request categories are available?

Accepted Answer

Signed-in Heirhold members can request support in these categories: estate planning, life insurance, investing, credit restoration, and family-office support.

Question 7

Who can submit a service request?

Accepted Answer

Service requests are a signed-in member workflow. Your Heirhold vault account is used for the request, and submitting confirms receipt only; pricing, availability, and fulfillment are not confirmed.